Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our Matthews crews are already moving. Hirex Water Damage sends licensed technicians straight to your Matthews address with extraction equipment already loaded and running.
We built our Matthews branch after hearing the same complaint over and over from Matthews, NC property owners — the "24/7" number that never actually answers. Every technician on our Matthews roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Structural Drying in Matthews isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Matthews, NC, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside Matthews, NC so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Anyone in Matthews who has had a supply line fail overnight knows the real cost isn't the leak itself, it's how long the standing water sits before someone with the right equipment arrives. That's the gap Hirex Water Damage was built to close, one Matthews call at a time.
Not every leak announces itself with a flooded floor. A lot of the worst damage we see in Matthews started small and got ignored for weeks. Here's what tells us a property needs professional attention rather than a mop and a fan:
If any of that sounds familiar, don't wait for it to get worse — call our Matthews line and we'll tell you honestly whether it's a same-day emergency or something we can schedule.
Whether it's one bedroom carpet or an entire flooded commercial floor, our Matthews crews scale the response to match the loss — nothing gets a cookie-cutter response.
Truck-mounted extraction equipment on every Matthews rig pulls high volumes of standing water fast, so drying starts the same day instead of the next. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Once water is out, we bring in commercial air movers and LGR dehumidifiers, positioned using psychrometric readings rather than guesswork, with daily drying logs so you can see the numbers improving, not just take our word for it.
For families in Matthews, this covers flood-cut drywall removal, subfloor evaluation, and packing out salvageable belongings for cleaning, with clear photo documentation at every stage for your insurance claim.
Multi-unit and commercial Matthews properties get their own project manager plus enough drying equipment to cover the real square footage, not a token setup — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Matthews crews are trained for exactly that protocol.
Every Matthews job includes a preventive antimicrobial application, and if we spot conditions that need full remediation we tell you plainly instead of quietly hoping it clears up.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Because our equipment cache sits inside Matthews, NC, most Matthews calls see a technician on-site in under 60 minutes.
Our paperwork is built to match what adjusters expect, and we'll speak with your insurer directly on your behalf.
We don't call a job finished until the moisture meter agrees, and if it doesn't, we return at no additional cost.
Our Matthews team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
Our nearest available Matthews crew is dispatched immediately with truck-mount extraction gear on board.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
Our Matthews technicians use moisture meters at the start and the end of every job, and the final number has to hit the dry standard before we leave. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
We put that guarantee directly on the Matthews work order, not just in an ad. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"We had standing water from a burst water heater and the technician showed up before I even finished mopping the entry way." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"The drying logs they left behind actually made sense — I could see the numbers dropping every day until it was done." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Because our equipment is staged inside Matthews, NC, most Matthews calls see a technician on-site within 60 to 90 minutes of the initial call.
Yes — every Matthews job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Our Matthews on-call rotation covers water extraction, drying, and blackwater cleanup any hour of the day or night.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
We take moisture meter readings on affected materials and compare them against the dry standard for that material type — a visual check alone isn't enough.
Yes, our Matthews crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
Cut power to the affected area if there's standing water near outlets, and avoid walking through it until our Matthews tech confirms it's safe.
Commercial response is a regular part of our Matthews work — restaurants, offices, and multi-unit buildings included.
Most Matthews residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Matthews service, not an upsell.
Our Matthews guarantee covers a 30-day callback window — if moisture shows up again from the same loss, we come back free of charge.
Our Matthews coverage extends through the zip codes shown here and into nearby Matthews, NC communities.
Our Matthews dispatch covers the full city plus a wide radius of surrounding zip codes, backed by additional crews staged throughout Matthews, NC for larger losses. If your address falls inside or near Matthews, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Matthews, Matthews, NCCall now and speak with a real Matthews dispatcher, not a national call center.
Call +1-844-234-5373